The Skyblade Promise
⚡ The Skycare Plan
We built our paddles Razor to perform, but we also built Skyblade to have your back when life gets messy. Here’s how:
🛡️ 2-Year Standard Warranty
Your Razor is covered for delamination, core crush, handle breaks, and edge guard issues for 24 months. If it fails, we fix it or replace it.
🗓 60-Day “Borrow It” Trial
Try the Razor in real games. If it’s not the paddle for you, return it within 21 days for a full refund (we cover return shipping).
After day 21 and up to day 40, returns receive a 50% refund. Returns received between day 41 and day 60 receive a 25% refund. Items must be returned in reasonable condition; we reserve the right to inspect returns. Customer pays return shipping (we’ll provide an easy prepaid label and deduct the cost from the refund).
Questions? Our real-people support team is here to help: hi@skyblade.com.
🏆 Tournament Rescue
If your paddle cracks or fails during a tournament, Skyblade steps in:
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Overnight you a replacement or
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Refund your entry fee (up to $50).
We don’t let bad luck ruin your match.
💥 One-Time “Oops Forgiveness”
Smash it on the court. Leave it in a hot car. Drop it wrong. Accidents happen.
Within 60 days, you get 50% off a replacement Razor.
✈️ Airline Loss Credit
If the airline loses your bag and your Razor with it, we’ll give you a $50 credit toward a new paddle — plus expedited free shipping to get you back on the court.
🤝 Responsive Human Support
Every question is answered by a real person who knows the game.
No bots. No “we’ll get back to you in 72 hours.” Just fast, human help.
🌟 Beyond the Plan
Not every situation fits neatly into a bullet point. If you’ve got a problem outside of these promises, reach out anyway. We’ll do something fair to take care of you.
👊 Bottom line
Skyblade isn’t just selling paddles. We’re building a brand that players trust. The Care Plan is our proof.
Policies subject to change at any time. All changes will be published on this page.